Customer Service/Policies and Procedures


All product purchases are non-refundable.
If your product is defective or damaged in transit, we will gladly replace it at no extra charge within 30 days of the delivery date.
If you lose or damage a disc, you may request a replacement disc(s) for $6/disc + shipping ($10 Domestic – $20 Canada/Mexico – $25 International).

Email to request a replacement.
Monthly Teleclass Subscription

If you subscribe to the Monthly Teleclass Program, you may cancel your subscription at any time. No refunds will be issued once an automatic payment has cleared. You may re-register at any time.


Retreats and Excursions

Deposits for Retreats and excursions are non-refundable, as are payments made toward the balance for the event, up to and including the full balance. In some instances, deposits and balances may be transferable. A transfer fee may apply.


Live Events

For live events, you may cancel the transaction for a full refund within three business by submitting written notice to Your notice must be e-mailed no later than midnight of the third business day from the date of your agreement/purchase. E-mail your cancellation notice to

If you are unable to attend, you may choose one of the following options at least 14 days prior to the event:

• You may have someone substitute for your participation in that program.*
• Convert your enrollment (one-time only) to a non-refundable credit that you may apply toward any Simone Wright independent event, product or service up to one full year from the original event date. *

* A $100 fee will apply (per participant)

Workshops and seminars are limited attendance events. If you need to cancel or reschedule within 14 days of the event, no refund, credit or substitution will be issued.

Requests for Refund may, and is under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Download issues: You have problems that prevent you from downloading the product. recommends that you contact the support team for your browser provider, as ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check product descriptions as listed in the purchase link before making a purchase.